Please read carefully
ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email firstname.lastname@example.org as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
The Craft Loyal® shop operates with Printful, a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned by Customer – Please contact us before returning any products. We do not refund orders for buyer’s remorse or wrong size exchanges. A new order, at your expense, would need to be placed for an updated size if you choose to order a different size.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within one week of arrival!
Along with Printful, we will review replacement/return requests only:
(a) if a product is damaged
(b) there is a print error